Verified by VISA/3D Secure

Verified by Visa is a Payer Authentication service that adds an extra layer of security when a Card member shops online. Verified by Visa reduces unauthorized online use before it happens by validating the Card member's identity with an additional password.

The Verified by Visa provides you with the ability to attach a password to your existing RBL Bank Visa Debit Card to protect your online transactions, just like your PIN at an ATM. When you shop at a Verified by Visa enabled online store, you'll enter your payment details including your RBL Bank Visa Debit Card number. The online store will then connect with RBL Bank to check whether your Card is secured with Verified by Visa. A pop-up window will appear on your screen, where you'll enter your password and confirm your identity to the merchant. Once your identity is confirmed, your payment will be authorized and the transaction will be completed.

Verified by Visa ensures only you can use your RBL Bank Visa Debit Card to make purchases online by requiring a password to be entered before any transaction is authorized, this would protect you from unauthorized usage of your debit card and your financial information.

You can register for Verified by Visa while making an online transaction on a merchant website. To register, you'll need to enter your RBL Bank Visa Debit Card number, expiry date, CVV (the 3-digit number on the back of your card), and date of birth. After submitting these details, an authorization code will be sent to your registered mobile number and email. Enter the code and set up your Verified by Visa password.

Yes, you can register your existing RBL Bank Visa Debit Card for Verified by Visa without needing to apply for a new one.

If you've been issued a new RBL Bank Visa Debit Card due to renewal, loss, theft, or an upgrade, you'll need to re-register for Verified by Visa when you make an online transaction on a merchant website. You'll need to use the new card number and other details for this process.

Verified by Visa is only available to protect RBL Bank Visa Debit Cards. If you have cards from other networks, please check with the relevant service provider to see if they offer similar security features.

No, all you need is an internet connection and a web browser such as Internet Explorer 8.0 or later, Google Chrome, or Mozilla Firefox. You can check if your browser is compatible by going to the "Help" menu in the upper right corner and selecting "About".

You can use Verified by Visa on any online store that displays the Verified by Visa logo. This indicates that the merchant has enrolled for the service.

Online stores that participate in Verified by Visa will be able to recognize your RBL Bank Visa Debit Card number if it is registered with the service, when you make your transaction they will prompt you to enter the Verified by Visa password.

If a merchant doesn't ask for your Verified by Visa password or OTP during an online purchase, it may mean that the merchant is not enrolled in the service. It's always a good idea to shop online with trusted retailers. You can still complete your transaction by entering your payment details as normal.

If you forget your Verified by Visa password while shopping online, you can create a new password by clicking on the "Forgot Your Password" link on the payment webpage. Alternatively, you can complete your transaction using the One Time Password (OTP) that will be sent to your registered mobile number and email address by RBL Bank.

If you suspect that someone has your Verified by Visa password, you can change it by clicking on the "Forgot Your Password" link while transacting on a merchant website.

If you haven't registered for Verified by Visa and you try to shop on a website that uses the service, you'll be prompted to register. If you hold an RBL Bank Visa Debit Card, you'll need to verify your identity by providing your card number, expiry date, CVV, and date of birth, and then creating a personal password. Once you've registered, you can continue shopping on the website. If you don't want to register, you can still complete the transaction using the One Time Password (OTP) sent to your registered mobile number and email address by RBL Bank.

Yes, it is possible to complete the transaction using the OTP sent to your registered mobile number and email address, it's an alternative way to complete your purchase even if you haven't registered for the service.

No, the One Time Password (OTP) is generated for a single transaction and once used, it cannot be used again. It is a one-time use mechanism for secure and protected online transactions.

If you enter an incorrect OTP or Verified by Visa password three times consecutively, or if the total number of incorrect attempts is three, your transaction will be declined, and your debit card will be blocked for online transactions. To unblock your card, you'll need to contact RBL Bank's customer service at +91 22 6115 6300 or email customercare@rblbank.com.

The OTP will be sent to your registered mobile number and email address as soon as the online transaction request is received by RBL Bank. However, there may be delays due to network issues. The OTP is valid for 5 minutes. If you don't receive the OTP within 5 minutes, you'll be given the option to generate a new one which will also be valid for 5 minutes.

Yes, the OTP will be sent to the primary cardholder's registered mobile number and email address even when you are using additional or supplementary card.

MasterCard® SecureCode™ is a Payer Authentication service that adds an extra layer of security when a Card member shops online. SecureCode™ reduces unauthorized online use before it happens by validating the Card member's identity with an additional password.

MasterCard® SecureCode™ allows you to attach a password to your existing RBL Bank MasterCard Debit Card to protect your online transactions, similar to how you use a PIN at an ATM. When you shop at a MasterCard® SecureCode™ enabled online store, you'll enter your payment details including your RBL Bank MasterCard Debit Card number. The online store will then connect with RBL Bank to check whether your card is enrolled in the MasterCard® SecureCode™ service. A pop-up window will appear where you'll enter your password and confirm your identity to the merchant. Once your identity is confirmed, your payment will be authorized and the transaction will be completed.

MasterCard® SecureCode™ ensures that only you can use your RBL Bank MasterCard Debit Card to make purchases online by requiring a password to be entered before any transaction is authorized. This added security feature protects you from unauthorized usage of your debit card and your financial information.

To enroll your RBL Bank MasterCard Debit Card in MasterCard® SecureCode™, you can register while making a purchase on a merchant website that supports the service. You'll need to enter your card number, expiration date, CVV (the 3-digit code on the back of your card), and date of birth. After providing these details, you'll receive an authorization code via your registered mobile number and email address. Once you've entered the authorization code, you'll be able to set up your MasterCard® SecureCode™ password.

Yes, you can use your existing RBL Bank MasterCard Debit Card to register for MasterCard® SecureCode™. There's no need to apply for a new card.

If your MasterCard Debit Card has been renewed, lost, stolen, or upgraded, your new card will have a different card number. In such cases, you'll need to re-register while making a purchase on a merchant website that supports MasterCard® SecureCode™ using your new card number and other details.

MasterCard® SecureCode™ service is only offered to protect RBL Bank MasterCard Debit Cards. If you have cards, please check with the relevant service provider.

To use MasterCard® SecureCode™, you only need an internet connection and a compatible web browser such as Internet Explorer 8.0 and above, Google Chrome, or Mozilla Firefox. To check if your browser is compatible, go to the "Help" menu and select the "About" option. This will tell you which version of the browser you have installed on your computer.

Look for the MasterCard® SecureCode™ logo on online merchants' sites, this will indicate that the merchant is enrolled in SecureCode™ service.

When you make a purchase at a participating online store, the merchant will automatically recognize your RBL Bank MasterCard Debit Card number if you have registered it for MasterCard® SecureCode™ service.

If you're not prompted for your MasterCard® SecureCode™ while shopping online, you can complete your transaction as normal. It could mean that the merchant is not enrolled in the MasterCard® SecureCode™ service. It is recommended to only transact with trusted retailers to ensure the security of your transactions.

If you forget your password while making an online purchase on a merchant website, you can create a new password by clicking on the "Forgot Your Password" link. Alternatively, you can complete the transaction using the One Time Password (OTP) that will be sent to your registered mobile number and email address.

You can change your password while making an online purchase on a merchant website by clicking on the "Forgot Your Password" link.

When you make a purchase at a MasterCard® SecureCode™-enabled merchant website, you'll be prompted to register for the service. To authenticate yourself, you'll need to enter your card number, expiration date, CVV, date of birth, and then create your personal password. Once you've completed these steps, you can continue shopping on the merchant website. If you prefer, you can also complete the transaction using the One Time Password (OTP) that will be sent to your registered mobile number and email address.

Yes, you can complete a transaction by only using the OTP that will be sent to your registered mobile number and email address.

No, an OTP can only be used for a single transaction.

If you enter an incorrect OTP or MasterCard® SecureCode™ password three times consecutively, or if the combination of incorrect OTP and MasterCard® SecureCode™ password attempts totals three, your transaction will be declined and your debit card will be blocked for online transactions. To resolve this issue, you will need to contact the customer service helpline at +91 22 6115 6300 or email at customercare@rblbank.com.

In the event that the OTP doesn't reach you within the expected time, don't worry. The OTP has a 5-minute validity period. If you haven't received it within that time, there will be an option for you to request for a new OTP.

Yes, the OTP for any Additional or Supplementary Card transactions will be sent to the registered mobile number and email address of the Primary cardholder.