Offer Details
- A manufacturing defect is one where the manufacturing and quality processes were not rightly followed if the materials used were not as specified and as a result the product deviates from the intended design. A design defect will be a flaw, bad feature, imperfection which will substantially alter the aesthetic look of the object.
- Mishandling during delivery which distorts the physical look of the product will be termed as damage during the shipping and delivery. This will be when the packet is delivered to you in visibly distorted and damaged form.
- Any difference in a product's colour when compared to a photograph's colour will not constitute a design or manufacturing defect.
- Offer Valid till July 31, 2024.
Return and Exchange Policy
- As a general policy, exchanges are only for items damaged during the shipping and delivery process or a manufacturing or a very apparent design defect.
- In the unfortunate event of receiving a damaged or a flawed item, we request you to provide pictures clearly highlighting the damage or flaw within 1 day of receipt of the item. Please email the same to houseofbio@gmail.com with details of the defect.
- On confirmation of the damage or flaw, we will exchange the item for one of the same style and price. In the event the same item is not available we will be glad to exchange it for an item of similar value. At this point we do not have a refund policy and we are unable to process refunds.
- If you receive the package in damaged form, we advise you to photograph the package before opening it. Please ensure the damage is very evident in the photograph and the picture shows an unopened package.
- The final decision on return and exchange will be at the discretion of House of BIO.
- House of BIO will not give refund for, return or exchange items which in its opinion have been damaged by negligence due to an accident, fall, knock, normal wear and tear, or physical abuse from any repair or modification.
- For help on refunds and exchanges - Please call at +91-22-49679877 or email at houseofbio@gmail.com
* Terms & Conditions